De'Longhi Terms & Conditions

Product Pricing Policy

Kenwood Appliances (M) Sdn Bhd reserves the right to make adjustments to any published price of product due to error(s) in POS system or advertisement. Kenwood will not be held liable for any products or spare parts that are discontinued.

Terms and Conditions


Welcome to De'Longhi E-Shop!

Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Website, our mobile application and/or the Services. Your use of this Website, our mobile application and/or the Services constitutes your agreement to follow these Terms and Conditions and to be bound by them. If you do not agree to these Terms and Conditions, do not access and/or use this Website, mobile application or the Services.

Information about us

We are Kenwood Appliances (M) Sdn Bhd (“we”, “us”, ”Kenwood”), a company registered in Malaysia. Our company registration number is 241816-M and our registered office is at E1-3-09 (Level 3), Sunway Geo Avenue, Jalan Lagoon Selatan, Bandar Sunway, 47500 Subang Jaya, elangor Darul Ehsan You can contact us by writing to us at

These Terms and Conditions May Change

Kenwood Appliances (M) Sdn Bhd reserves the right to update or modify these Terms and Conditions at any time without prior notice. Those changes will go into effect on the Last Updated Date shown in the revised Terms and Conditions. By continuing to use the Website or our mobile application, you are agreeing to the revised Terms and Conditions. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us through this Website or mobile application.

Eligibility of Use

As a condition of your access to and/or use of the Website, you warrant that:

  • you are 18 years of age or older in order to access and/or use the Website;
  • all information given by you on the Website is current, accurate and complete;
  • you accept and comply with these Terms and Conditions; and
  • you will not copy or distribute any part of the Website in any medium without Kenwood’s prior authorization.

If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Website and using the Services.

Prohibited Activities

You agree and undertake not to:

  • impersonate any person or entity or to falsely state or otherwise represent your affiliation with any person or entity;
  • violate any law or regulation;
  • violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights;
  • attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Website;
  • interfere with another’s utilization and enjoyment of the Website; and
  • use or upload any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Website’s data or damage or interfere with the operation of another Customer’s computer or mobile device or the Website;

Contract for sale

You agree to comply with any and all the guidelines, notices, operating rules, policies and instructions pertaining to the purchase of Products through the Website.

Each Order placed by you with De'Longhi is only confirmed when De'Longhi sends you an email to confirm that the Products have been dispatched.

Pricing Policy

All prices published on this website are online exclusives only and not valid for any other sales channel operated by Kenwood Malaysia Pte Ltd, unless explicitly mentioned for the specific product.

Orders and Payments

You may place an order with us by completing and submitting the order on the Website. You shall be responsible for ensuring the accuracy of all orders.

By placing an Order, you warrant that you are:

  • legally capable of entering into binding contracts; and
  • you are at least 18 years old.

We reserve the right to accept or decline any and all orders received from or through the Website in our sole and absolute discretion. Our acceptance of your order will take place upon confirmation of payment and a confirmation email is sent to your registered email address with us. We will assign an order number to your Order when we accept your order. Please let us know the order number whenever you contact us about your Order.

Kenwood will try to deliver within the quoted time frame but such time frame is an estimate only based on availability, normal processing and delivery companies. Accordingly Kenwood will not be responsible for any delay in delivery. Depending on product availability, delivery usually takes 3 to 5 working days. During peak seasons, delivery can take up to 14 working days.

You agree that subject to availability of Products, Kenwood reserves the right to deliver the Products in instalments.

The Products are at your risk until delivery. Ownership of the Products will only pass to you when Kenwood receives full payment including delivery charges (where applicable).

The prices of the Products listed for sale as stated on the Website are specified in MYR. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice.

In the event that any Product has been mispriced on the Website, we reserve the right to terminate the Order and notify you of such termination, regardless of whether or not the products have been dispatched or are in transit and whether payment has been charged to you.

Prices are subject to change at any time but changes will not affect any Order that Kenwood has accepted.

We accept all major credit cards such as Mastercard and Visa.


Standard delivery charges (2-3 business days) are priced at RM8 per trip to these locations in Malaysia only: Johor, Kedah, Kelantan, Kuala Lumpur, Malacca, Pahang, Penang, Perak, Perlis, Selangor, Seremban and Terenggan. Delivery is free for orders RM250 and above. Deliveries are only applicable for purchases of De'Longhi appliances made in De'Longhi Malaysia Eshop. You may also refer to our FAQs for more details. Delivery charges does not include installations or any other services other than the product itself.

Your Order is processed and dispatched from our warehouse to our local delivery partner within an estimate of 3 working days. Our local delivery partner shall deliver the Product to the address specified in your Order.

In the event that the delivery of your Product is delayed, we will inform you accordingly and the Product will be dispatched after it becomes available.

Returns and Exchanges

A Product may be exchanged but not returned. 

You may exchange a Product within 7 days from the date of delivery of the Product when you

  • receive a faulty or damaged Product
  • receive a product that is fundamentally different in nature from the Product you ordered

You will need to email us at and provide us a detailed description of the fault or damage supported with photos or videos. After 7 days, Kenwood shall have no liability to you.

Kenwood's obligation to you in respect of such notification will be at its option to exchange any Product that is defective or damaged. There shall be no refunds to you the amount paid by you for the relevant Product.

Liability and Disclaimer

To the extent permitted by law, Kenwood makes no warranty or representation that any Product will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, or that it will not infringe the rights of third parties.

Kenwood will not be liable to you for any indirect or consequential loss or damage arising out of any Order, however caused, even if foreseeable.

Nothing in these Terms excludes or restricts Kenwood’s liability for death or personal injury caused by its negligence or for any matter for which it would be illegal for it to exclude its liability.

Intellectual Property

The Intellectual Property in and to the Website and the Materials are owned and licensed by Kenwood. You may not copy, reproduce, republish, modify, upload, post, transmit, download, broadcast, hyperlinked, transferred or transmitted in any manner or by any means without Kenwood’s prior written permission.

The Products are subject to copyright laws and protection and are sold to you on the basis that you comply with the provisions of any copyright notices thereon and therein. Under no circumstances shall Home-Fix be liable to you for any of your actions which are in breach of such copyright laws and provisions.

You acknowledge that all trademarks, logos and other intellectual property rights used as part of the Website belongs to Kenwood or another party. No person or entity may reproduce or use such trademarks, logos or intellectual property in any manner other than expressly authorised by Kenwood or the relevant third party.

Personal Data

We may collect, use and disclose personal data that you provide to us to supply the Product to you and process your payment for the Product.

You consent to and authorise the use by us of any information provided by you for the purposes of sending informational and promotional e-mails to you. You may subsequently opt out of receiving promotional e-mails by clicking on the appropriate hyperlink in any promotional e-mail.

Matters out of Kenwood’s Control

Kenwood will not be liable or responsible for any failure to deliver Products you ordered that is caused by any event outside its reasonable control (Force Majeure Event).

Kenwood’s performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and Kenwood will have an extension of time for performance for the duration of that period.


Exchanges: Notwithstanding anything to the contrary, Kenwood shall only grant exchanges on the condition that the items being exchanged were purchased from the Website. Purchases of Products other than the Website are not eligible for exchanges, returns or refunds under these T&Cs. For our items purchased from retail stores, please refer to the T&Cs stated on your purchase receipts or you may check directly with the retailer.

No Waiver: The failure of Kenwood to enforce any right of these T&Cs shall not constitute a waiver of these terms, and such failure shall not affect the right later to enforce these T&Cs.

Third Party Rights: A person or entity who is not a party to these T&Cs shall have no right to enforce or to enjoy the benefit of any term of this agreement.

Governing Law: These T&Cs and any dispute or claim shall be governed by and construed in accordance with the laws of Malaysia. Any claim or dispute arising out of or relating to these T&Cs and/or your access to and/or use of the Website which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Malaysia.

Severability: If any of these Terms shall be or shall become illegal, invalid or unenforceable in any respect, the remainder of these Terms shall not be affected or impaired thereby, and shall continue in full force and effect as if these Terms were severed from these T&Cs.


Kenwood may amend any content and material on the Website at any time by posting the revised terms on the Website, which shall apply to all Orders placed after such date. Any of the content on the Website may be out of date at any given time, and we are under no obligation to update the Website. We shall not be liable if for any reason the Website is unavailable at any time or for any period.

If we decide to change our T&Cs for the Website, we will post the revised T&Cs here and, if appropriate, notify you by email. Your continued use of the Website indicates your assent to the T&Cs as posted.

These T&Cs incorporate our Privacy Policy as it may be updated from time to time at Kenwood. If there is any question about our T&Cs or Privacy Policy, please contact us at for enquiries about our T&Cs and Privacy Policy.

Schedule 1


In these Terms, the following words have the following meanings:

  • “De'Longhi”, “we”, “our” and “us” refer to Kenwood Malaysia Pte Ltd. Our company registration number is 199000600K and our registered address is at E1-3-09 (Level 3), Sunway Geo Avenue, Jalan Lagoon Selatan, Bandar Sunway, 47500 Subang Jaya, elangor Darul Ehsan
  • Business Day means any day excluding Saturdays, Sundays and public holidays in Malaysia.
  • GST means any goods and services tax chargeable under the Goods and Services Tax Act (Cap.117A).
  • “Order” means any order for Products placed by you through the Website.
  • MYR or RM means Malaysian Ringgit.
  • “Personal Data” means data that can be used to identify, contact or locate you. It can include:
  1. Your name
  2. Your e-mail address
  3. Your billing address
  4. Your shipping address
  5. Your phone number
  6. Your credit card information
  • “Product” means the products which are available for purchase from the Website and a Product is any one of them.
  • “Services” means services, information and functions made available by us at the Website.
  • “Trademarks” means the trademarks, service marks, trade names and logos used and displayed on the Website.
  • “You” and “Your” refer to the individuals that are of age 18 and above or otherwise under the supervision of a parent or legal guardian.