Sales and Exchanges

Thank you for shopping at De'Longhi eShop. We hope to be able to give you that real kitchen experience and look forward to you being able to share your creations with others!

As you shop at the De'Longhi eShop, we like to bring to your attention the terms and conditions that apply to your transactions with us. By placing an order or making a purchase on De'Longhi eShop, you agree to the terms set forth below.


7-DAYS exchange POLICY


We are unable to accommodate returns and refunds of all Products hence encourage you to go through the Product details and features in our website to make sure that the Product meets your requirements. We endeavour to ensure that all the products on our website are accurately described.

Products can only be exchanged if they are defective or damaged upon delivery to you, or the wrong order has been sent. You may return the Product to us for an exchange within 7 days from the date of delivery of the Product when you
- receive a faulty or damaged Product
- receive a product that is fundamentally different in nature from the Product you ordered.

Please note that after 7 days, KENWOOD APPLIANCES (M) SDN BHD shall have no liability to you.




To arrange for an exchange, please contact us at with a detailed description of the fault or damage with supporting photos or videos. This will help us to facilitate your exchange in the shortest time possible.




If for any special circumstances a refund is conducted, our Logistics team will contact you to schedule for the collection. We will only perform the refund after we collect the returned item. You will receive your refund to your original mode of payment within 30 days. However, KENWOOD APPLIANCES (M) SDN BHD reserves the rights to change the mode of refund. Refunds will be calculated as follows: Purchase Price – Delivery Fee – (5% payment processing fee) = Refunded Amount (MYR) 


Order cancellation


Orders that are not already in transit or have not left our warehouse for delivery may still be cancelled. Unfortunately, orders that are already in transit or are on its way to you cannot be cancelled. Therefore we ask that you ensure all information is correct before placing your order. 

To cancel you order, please submit your request to with your order number and reason for cancellation within one hour from your time of purchase. Please note that orders are automatically processed and dispatched from our warehouse hence we cannot guarantee that we can meet all cancellation requests. For successful order cancellations, we will refund your order amount and deduct a cancellation & handling fee of 5% of total purchase amount paid and return transportation fee. You will receive your refund to your original mode of payment within 30 days.

Order Confirmation


KENWOOD APPLIANCES (M) SDN BHD will email the sales order confirmation within the day of purchase which will reflect the products purchased. Please keep this sales order confirmation as proof of purchase.


Product Information


We endeavour to ensure that all the products on our website are accurately described. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.


We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error.


We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.